Privacy Policy

Privacy Policy

Last Updated: June 3, 2025

Welcome to Mixam. We are committed to protecting your personal data and your privacy rights. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services.

1. Information We Collect

We collect the following types of information:

  • Personal Identifiers: name, email address, billing/shipping address, phone number.

  • Account Data: username, password, project history, saved orders.

  • Order & Payment Information: product details, transaction records (via third-party processors such as Stripe or PayPal).

  • Device Information: IP address, browser type, operating system, cookies, and analytics identifiers.

  • Communications: customer support messages, email correspondence, and survey responses.

2. How We Use Your Information

Your data is used for the following purposes:

  • To process and fulfill orders.

  • To manage your account and provide customer service.

  • To improve website functionality and user experience.

  • To analyze website traffic and usage trends (e.g., via Google Analytics).

  • To send transactional emails and promotional updates (where consented).

  • To comply with legal obligations.

3. Legal Bases & Your Rights (GDPR / CCPA)

We process your personal data under the following legal bases:

  • Performance of a contract: e.g., order fulfillment.

  • Legal obligations: e.g., tax or compliance reporting.

  • Legitimate interests: e.g., service improvement, fraud prevention.

  • Consent: for marketing communications or optional cookies.

Your rights under GDPR and CCPA include:

  • Access, correction, or deletion of personal data.

  • The right to object to or restrict processing.

  • The right to data portability.

  • The right to withdraw consent at any time.

  • The right to opt out of the “sale” of personal data (under CCPA).

To exercise these rights, contact us at: [email protected]

4. How We Protect Your Information

We implement industry-standard safeguards to protect your personal data:

  • HTTPS encryption

  • Secure cloud hosting with access controls

  • Regular data audits and vulnerability assessments

5. Cookies and Tracking Technologies

We use cookies and similar tools to:

  • Remember user preferences

  • Enable secure logins

  • Analyze visitor behavior (e.g., via Google Analytics)

  • Serve personalized marketing (where permitted)

You can manage cookie preferences through your browser settings.

6. Sharing Your Information

We may share your data with:

  • Payment processors: Stripe, PayPal (for transaction processing).

  • Analytics services: Google Analytics (anonymized tracking).

  • Shipping providers: for order delivery (e.g., FedEx, UPS).

  • Legal authorities: when required by law.

We do not sell your personal data.

7. Accessing and Updating Your Data

You may request to view or correct your personal data at any time by contacting [email protected]. Registered users may also access or edit account information via their Mixam login.

8. Data Deletion and Consent Withdrawal

To request data deletion or withdraw prior consent:

  • Email: [email protected]

  • Clearly state the nature of your request and your identity verification info.

We respond within 30 days of validated requests.

9. Data Retention Policy

We retain:

  • Order and billing data: 10 years

  • Account activity logs: up to 3 years

  • Marketing consent records: until revoked

We periodically review and anonymize outdated or redundant data.

10. Third-Party Services & Links

This website may contain links or integrations with third-party services, including:

  • Google Analytics

  • Stripe / PayPal

  • Cloud hosting (e.g., AWS)

We recommend reviewing their respective privacy policies, as we do not control their data handling practices.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in practices or legal requirements. The “Last Updated” date above reflects the latest revision.

Significant changes will be communicated via website banners or email (where appropriate).

12. Contact Information

For all privacy-related inquiries, please contact:

Mixam trading co., ltd.

Email: [email protected]

Website: https://mixamprinting.com

13. Consent Statement

By using our website or submitting personal data, you consent to the practices described in this Privacy Policy, in accordance with applicable laws including GDPR and CCPA.